We completely get it, we change our minds too! If you have ordered and item which has already been shipped we cannot cancel the order until you have received it, please then return the item back to us in the orginal packaging undamaged.

Opened products cannot be cancelled or refunded.

Please note also "Create Your Own" Items cannot be cancelled as once these items have entered production we cannot cancel it.

Please contact us if you have questions relating to cancelling your order.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

If we are online you can always chat to us via the webchat in the bottom right of your screen.

We currently ship to the United Kingdom.

We are planning to start shipping into the EU in the rear future.

Please feel free to contact us.

Standard shipping normally takes 3-5 days. Please note orders are shipped with Royal Mail, we have no control if there is a delay with shipping once with Royal Mail.

Pre-orders shipping will be confirmed via email. Please note we cannot control if there is a delay from suppliers.

You can also use your online account to view orders and tracking information.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, include all the original packaging.

Opened Items will not be refunded.

We cannot refund "Create Your Own" as these cannot be resold.

Refunds are processed within 7 days from when we receive the item(s).

No refunds will be issued for TCG items, including but not limited to blister packs, booster packs, and booster boxes.

Due to the nature of these items being opened, resealed, or sent back to us, all sales on TCG items are strictly final.

A preorder allows you to purchase an item before it is officially released or restocked. This ensures you secure the item before it sells out.

Yes, pre-orders require either full payment or a deposit at the time of purchase, depending on the product listing.

Yes, pre-order prices are subject to change. If a price increase occurs, we will notify you and provide the option to pay the difference or cancel your order.

Estimated shipping dates are provided on the product page. However, these dates may change due to production or supplier delays. We will keep you updated via email.

You may request modifications (e.g., size, color, quantity) or cancel your pre-order before it ships. However, transaction fees are non-refundable.

No, transaction fees incurred during payment processing are non-refundable.

If your pre-order is delayed, we will notify you with updated shipping information. If we have to cancel your pre-order due to unforeseen circumstances, you will receive a full refund (excluding transaction fees if applicable).

We will send email updates regarding your pre-order status. If you have additional questions, feel free to contact our support team at holofoilshop@gmail.com.